Terms and Conditions

Policies and Procedures

We ask that all parents/carers adhere to our nursery policies and procedures. Copies are available to view in the corridor or via email upon request.


Child Protection and Safeguarding

In conjunction with our staff training, parents/carers will have the Logging Concern (Green) forms, shared with them during the settling in process. We use such forms when documenting concerns involving a child/family and any actions taken. We will also inform parents/carers that when we describe body parts, we will only use the correct terminology.


Fees and Invoicing                                                                                                      

Fees are due on the 1st of every month, for the month in advance. Payments can be made at nursery by cash, bacs and cheque. Tiny Town Nurseries also accept all childcare vouchers and we are also part of the tax free childcare process. Please speak to the nursery manager if you wish to pay by this method. Invoices will be produced the week before the due date and distributed to parents/carers via email.

Payments must be received at nursery by the 5 days after the invoices have been processed. Any payments outstanding after the child’s next session will be subject to a late fee of £5. If fees are still outstanding after the 14th, the child’s place will be suspended until payment has been received. Parents/carers will still be liable for charges even after the place has been suspended.

If a cheque is returned unpaid, a charge of £5 will be added to the invoice and a cash payment will be required.

Fees will be subject to an annual review and parents will be given two months’ notice in writing of any changes made.

Extra sessions are available subject to spaces at the nursery. All extra sessions must be booked in advance and paid for at the beginning of the session. We require 72 hours’ notice, via email to cancel extra sessions, otherwise, the session is still chargeable.

Tiny Town Nursery cannot swap sessions and the full fees will be due in the event of any child absence or holiday.  Please inform us by 10am if your child is going to be absent from nursery.

One month’s written notice is required to permanently reduce sessions or cancel a place.


Discounts

We offer a 5% discount to employees of the Police, Fire Service, N.H.S and Armed Forces. We offer a 10% discount to employees of IBM and First Utility. We also offer discounts for Coventry and Warwick Council employees. We will need to see proof of employment to apply these discounts.

Siblings are entitled to a 5% discount.


Early Education Funding

Early Education Funded sessions as provided by the government for some 2 year olds, and for all 3 and 4 year olds. They start from 8am only. If you wish your child to come in between the hours of 7:30am-8am there is a £4.00 charge. This can be booked in advance and charges will be added to your account.

Funding is offered termly and all parents/carers must complete a Local Authority Early Education Funding form. The Nurseries also issue parents/carers with our own Nursery Contract that specifies when you will take the funding, if you will require sessions in the school holidays, if you would like your child to access Nursery food and if you would like your child to access extra-curricular sessions. Such contracts are locked in for the term as detailed on the paperwork and cannot be altered.

We also reserve the right to claim the funding for the full term, if the child attends us on headcount week and day. We reserve the right to refuse to transfer any funds to another setting, which the child may move to part way through a term.


Inclement Weather

Tiny town nursery will endeavour to maintain service in bad weather. To maintain staff and children’s safety it may be necessary to close the nursery early. If this occurs, parents will be contacted immediately and asked to collect. All ratios will be maintained until every child has been collected. Full fees will still apply in the event of a closure.


Illness and Exclusion

We adhere strictly to the Public Health England guide and ask that your child is kept at home if unwell. This is to prevent the spread of any illness. All parents will be informed if any child has a communicable disease by way of posters in the nursery.

If your child is ill, we will contact you and ask for them to be collected as soon as possible.  Any child with either vomiting or diarrhea must remain at home until 48 hours after the last bout of illness. Any child diagnosed with conjunctivitis or hand, foot and mouth, must remain away from nursery for 24 hours.

We reserve the right to send a child home or to seek medical attention if we feel they are too unwell to be at nursery.

Any child who requires antibiotics must remain at home whilst on new medicine for the first 24 hours to ensure no allergy or side effects develop, and for the medicine to begin to work.


Personal Belongings

Tiny Town Nursery cannot be responsible for children’s belongings if not labelled with your child’s name. Please ensure all clothing, footwear, comforters, equipment and bags are clearly named. Please do not allow any valuable belongings to be brought into nursery, including favourite toys and children’s jewellery must be kept to a minimum, for health and safety reasons.


Late Collections

Parents will be charged a late collection fee if the child is collected after the end of the session. A charge of £3 per minute will be added. This is to ensure we do not compromise ratios during the day and also to comply with the nursery planning regulations which state that no children must remain in the setting after 6pm. Late charges apply to 1pm collects and 6pm collections. Please ensure you allow time for feedback from the staff in the room when collecting.  Continuous late collection will result in the Nursery referring the matter to Children’s Social Services


 General Data Protection Regulations (GDPR)

As of 25th May 2018, we have revised our Privacy Notice and Policy, and you will receive a copy of this on your child’s first settling in session. We are required to ask you for your permission to process data on you and you will also receive a permission form during this session.